Cleveland, OH. (February 21, 2008)— Colorado Community College System has selected PerceptIS, LLC to provide technical support to their 13 campuses and 107,000 students. Initially PerceptIS will support CCCS’s learning management system, Blackboard.
PerceptIS will leverage its IP based 24x7x365 call center to provide much of the support. CCCS users will be able to get help via phone, email, and chat. Additionally, they will have access to SmartiPantz ©, PerceptIS’s online self-help tool. SmartiPantz© is distinctive in that it combines aspects of social-networking and multimedia to shape and deliver the knowledgebase content.
“We are delighted to be able to work with the CCCS team on this effort. They are a great group of professionals with a real focus on the end user experience of their constituents”, said Bill Bradfield, PerceptIS Founder and CEO. “Together we are looking to deliver not just great support, but great service.”
About PerceptIS:
PerceptIS is a privately held Cleveland, Ohio based firm providing help desk, call center and information technology services to the higher education, non-for-profit and commercial markets. Founded in 2004, it has grown rapidly from a standing start to supporting over 50 clients. PerceptIS operates IP based call centers in Cleveland and Phoenix and currently supports over 800,000 end users with technical help desk services. At the core of its culture is the creation of information technology jobs in the communities it serves.
For more information, visit www.perceptis.com.
About Colorado Community College System:
The Colorado Community College System Comprises the state’s largest system of higher education serving more than 107,000 students annually. CCCS oversees career and academic programs in the 13 state community colleges and career and technical programs in more than 160 school districts and seven other post-secondary institutions.
Thursday, February 21, 2008
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