PerceptIS Brings Case Suppport Back to Cleveland

In 2004 PerceptIS was created with the intent of bringing world-class desktop support services to Case Western Reserve University and other colleges and universities. One element of the vision was to create and retain jobs in Northeast Ohio.

At the time it was jointly decided by Case and PerceptIS administrators that the best way to implement these services in the desired short time frame was to outsource some of the work to a Nashville, Tennessee firm.

Since then, PerceptIS has grown into a nationally recognized provider of IT support services. With two offices (located in Cleveland and Phoenix, Arizona) supporting over 800,000 end users, PerceptIS now has sufficient infrastructure to bring jobs back to Cleveland.

To make good on their promise, PerceptIS has invested a quarter million dollars to assist in the transition. Starting January 16, all PerceptIS provided support functions for Case Western Reserve University will be provided out of the PerceptIS Cleveland Enterprise Center (located in the Flats) and the two campus Walk-In-Centers.

“The transition should be seamless to students, faculty, and staff. As before, you can call 368-HELP or stop by a Walk-In-Center to get computer help. The biggest change is that the person assisting you on the other end of the phone will be a Clevelander. We are thrilled to be able to fulfill our commitment to CWRU and Northeast Ohio,” says Bill Bradfield, Founder and Chief Executive Officer of PerceptIS.