With the recent winning of several key contracts, Cleveland firm PerceptIS is positioning itself as a national leader in IT call center support services for both domestic and international clients. The last 6 months have been an exceptional period of growth for the company, with a 125% increase in sales and the addition of 21 new employees. Contracts in hand will add an additional 12-15 employees by October 1st.
PerceptIS’s entry into the national marketplace has fueled much of its growth. “A year ago we made a deliberate decision to expand our vision and focus on the national higher education market while expanding our offerings to the commercial market. We reworked the management team and sales structure and have had a lot of early success.” Says PerceptIS CEO and Founder Bill Bradfield. “It’s been a team effort”, added Bradfield. “The great job of delivery being done by our Call Center and desktop technicians here in Cleveland has allowed us to direct our attention to the national campaign knowing that our day to day operational execution is world class. It’s been very gratifying and a lot of fun.”
Notable new clients include:
* Arizona State University. ASU is the nation’s largest publicly funded research university. PerceptIS is currently implementing its call center solution and will provide help desk support for the 66,000 students and 17,000 faculty and staff at the Tempe based university.
* Maricopa County Community College District. Maricopa, based in Phoenix, is the largest community college in the country 11 campuses and 250,000 students. PerceptIS provides call center support for a variety of applications at MCCCD.
* Westmont Hospitality Group. One of the world's largest privately held hospitality organizations, Westmont owns or manages 400 hotels on three continents. The 24x7 availability of PerceptIS’s help desk is a natural fit for round the clock nature of the hospitality industry.
* North American Bolt and Screw. One of the most recent engagements, PerceptIS is now fielding support calls from all over the globe for this client. PerceptIS’s call center uses VoIP (Voice over Internet Protocol) technology to do real time call routing from Hong Kong, India, Singapore, Scotland, Ireland and many other countries.
* Parus Interactive. Parus provides integrated desktop and communications applications to small and mid-sized businesses. PerceptIS delivers all customer service and technical support function for Parus from its call center in Phoenix.
“We are just seeing the tip of the iceberg,” adds Bradfield. “We currently support the largest four year university and the largest community college in the country. We also are serving some of the most recognized names in their respective industries in Westmont, U-Store-It, NABS and Parus. We are excited about these clients, and realize that excellence in delivery is the key to our continued growth.”
